If your subscription was purchased via ELSA website (elsaspeak.com) OR via any of the below pages, you can see the information here for requesting a refund.
Vietnam: https://vn.elsaspeak.com/
Taiwan: https://tw.elsaspeak.com/
Hongkong: https://hk.elsaspeak.com/
Indonesia: https://id.elsaspeak.com/
Thailand: https://th.elsaspeak.com/
Japan: https://jp.elsaspeak.com/
Brazil: https://br.elsaspeak.com/
All charges for purchases made through the ELSA website are refundable by ELSA if buyers submit the refund request within seven days of purchase.
Please send us an email at [email protected] including all three information:
Your email account, your name and the last 4 digits of credit/debit card
Receipt of payment. If you paid via PayPal, please send the PayPal receipt.
Reason (for refund request)